I bought an Acer Chromebook through eBay recently. When I received it, I saw that the screen was warped, so I returned it to the seller.
QUESTION:Christopher Elliott, the Travel Troubleshooter
I filed a report with PayPal that the item was not as described and requested a refund. However, during my discussions with PayPal, a representative suggested that I also file a credit card chargeback to get a refund for my shipping costs.
PayPal then closed my case and allowed my bank to take over. My bank sided with the merchant who had sent me the warped laptop, and now PayPal has my $190 and the merchant has the damaged laptop computer. Can you help me?
— Laura Eichenhorn, Southfield, Mass.
